At Glow Beauty Solutions, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy below.
1. Return Eligibility
- Items must be in their original condition, unworn, and unwashed.
- All tags and packaging must be intact.
- Certain items, such as customized or personalized products, may not be eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return.
- Receive Return Instructions: We will provide you with return instructions and a return authorization number.
- Pack Your Item: Carefully package the item, including all original tags and packaging.
- Ship Your Item: Send the package to the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the return is due to an error on our part.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Final sale items
- Customized or personalized products
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. We will arrange for a replacement or refund.
7. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us at [email protected].
